In order to achieve our objective we aim to
Ensure customers are afforded dignity through consulting directly
with them, or by use of their representative.
Take account of the needs and rights of carers to live their lives without
unreasonable disruption.
Provide information to customers or their representative on the services
on offer, including information on costs and what those costs cover.
Additionally on what arrangements will be in place to provide replacement
staff if a care worker is ill or unavailable and provide information on other
sources of help available.
Respect our customer’s right to privacy and confidentiality particularly with
regard to the information we may keep regarding their individual circumstances.
Make available appropriate and effective methods to facilitate our customer’s
right to make complaints or comments about the services they receive and to
ensure any complaints are recorded and dealt with quickly.
