Ensure no discrimination takes place as laid out in our Equal
Opportunities Policy.
Facilitate the rights of the customer to be involved in an on-going and
thorough assessment of their needs and wishes, and to the best of our
ability, match workers with customers on the basis of personality,
temperament, skills, knowledge and cultural background, and ensure
the care worker is fully briefed on the care needs of the customer prior
to starting the service.
Establish a quality assurance procedure, which regularly monitors customer satisfaction with the service they receive.
Operate the company on a sound business and financial bases in order to meet contractual obligations.
Recruit an appropriately trained and /or experienced staff team that can
respond flexibly and responsibly to changing needs circumstances and
demands.
